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TERMS AND CONDITIONS

Delivery

 

For International Delivery Services

Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary from country to country.

 

In addition some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.

 

Delivery may be delayed by local customs because of this but unfortunately this is out of our control.

 

All our deliveries are trackable and we will begin our missing parcels procedure if your order fails to arrive within 10 days (UK only) and 20 days (International) of dispatch and you notify us in writing. We will investigate your claim and if we are satisfied that the non arrival of the product(s) was attributable to us then a refund will be credited to the credit/debit card which was used to place the order. Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by our service team and asked to provide an alternative delivery location for future orders.

 

Use

 

We confirm that your personal information is held in accordance with the registration we have with the Information Commissioner's Office We only use your personal Information for processing your orders, for statistical purposes to improve this website and its services to you and to administer this website.

 

If you indicate your agreement to being contacted by us by these means you may subsequently unsubscribe from our contact list at any time by contacting us or following the “unsubscribe” directions given in any email received. 

 

Your personal information may be disclosed to other businesses within the group of which we are a part and to reputable third party contractors engaged by I Unique to perform a variety of functions such as processing your orders, assisting with promotions or providing technical services for our websites. We require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.

 

Bespoke

 

If the colour, size, style, or any details of a design on the website does not completely meet with your satisfaction, we can customise that design as required – simply fill in the Custom Design form, quoting the design code and any changes you would like us to make, or call us direct on 07738 837704 to discuss your requirements. Please note that not all changes you might request may be suitable for certain designs and/or fabrics used in the design of a garment. However, we will try to find a solution that meets your needs.

 

Once the personalised item order been confirmed by you, then the order cannot be cancelled and the payment cannot be refunded.

 

We will fully assist you and aim to make the perfect garment for you, however, it is down to you to make the final decision. We will provide you our professional advice, however, once the garment is made and complete we will not take any responsibility for any choice you made.